Returns & Exchanges

At AT Interior, we want you to be happy with your purchase. If you receive a product that is damaged, defective or different from what you ordered, please contact us within [X days] of delivery.

Eligible Returns

A return or exchange may be considered when:

• The product arrives damaged.
• The product has a manufacturing defect.
• You receive an incorrect product.
• The product received is materially different from the product ordered.

Products That May Not Be Eligible

Returns or exchanges may not be accepted for:

• Products damaged after delivery due to misuse or improper handling.
• Products that have been modified or altered.
• Products showing signs of use beyond reasonable inspection.
• Products returned without original packaging where packaging is required.
• Customised or personalised products, unless they arrive damaged or defective.
• Products outside the applicable return period.

Damaged Product on Delivery

If your package appears damaged when delivered, please document the condition of the package before opening it whenever possible.

For damaged products, please provide:

• Order number
• Product name
• Clear photographs
• Unboxing video, if available
• Images of the outer packaging and shipping label

This helps our team investigate the issue quickly.

Exchange Process

Once your request is received, our team will review the details and may request additional photographs or information.

If the request is approved, we will provide instructions for the exchange or return.

Replacement availability may depend on stock.

Refunds

If a refund is approved, the refund will be processed through the applicable payment method or according to the payment provider’s process.

Refund processing time may vary depending on the payment method and financial institution.

Estimated refund processing time: 07business days.

Return Shipping

Return shipping arrangements and charges may depend on the reason for the return.

For products confirmed as damaged, defective or incorrectly supplied, AT Interior will determine the applicable return-shipping process.

Important Note About Natural Wood

Wood is a natural material. Variations in:

• Grain
• Texture
• Shade
• Knots
• Natural markings

can occur from one product to another.

These variations are a natural characteristic of wood and are not necessarily considered defects.

Contact Us

For return or exchange assistance:

Email: info@atinterior.in
Phone: +91 08191931301

Please keep your order number ready when contacting our support team.